Effective Date: 8/28/2023
This Privacy Policy explains how Ridgeline Roofers, LLC collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at https://www.ridgelineroofers.com/.
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, for example through a web form, during registration, while making a reservation, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.
Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website.
Our website may also use cookies and similar technologies to enhance your user experience and enable certain features such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.
Google Rating
4.9
Based on 57 reviews
Ashburn Pro Roofing
4.9
C M
1764160192
Ridgeline Roofers/Ashburn Pro Roofers is fantastic. Courtney and Byron are a dream team — from scheduling us in before the holidays to replacing our roof flashings, the entire experience was seamless. Courtney is communicative, respectful, and easy to work with. We were having issues with our HVAC/furnace flue pipes and had to coordinate with Ridgeline Roofers as well as a separate HVAC company. Courtney got us a same day estimate and helped align schedules so that Byron could be on site at the same time as the HVAC crew. Byron was punctual, detail oriented, and a consummate professional. He was also very efficient and got the job done within a matter of hours. I will be recommending Ridgeline Roofers to all my friends and family!
Saran Ahluwalia
1747075646
The entire team is phenomenal; Courtney was communicative, and courteous - addressing every concern I had about an emergency. Byron is a consummate professional. He was punctual, thorough and very clear on what was needed to be fixed.He also helped me understand the true lifetime of my roof and provided future recommendations. Lastly, I received photo documentation and a repair quote that was very fair - given the level of effort. Without reservation I would recommend this team.
Debby Charles
1675374136
My roof leak was fixed in 8 hours. I'll always call Ridgeline Roofers for any issues I might have in the future.
Aaron Tubbs
1675346167
I had a leak and they had a technician to my house the next day. Leak fixed. Happy customer!
Sean Dalliston
1675266875
Mike and team replaced our old roof with new architectural shingles, which look amazing. We're about to sell our house here in Leesburg and expect a good ROI. Highly recommend Ridgeline for your new roof needs.
S Digl
1671552765
Highly recommended!Very professional, well organized, on time. Great work, thank you!
Stefani Whetzel
1669572090
We had a leak in our roof and waited a week and a half for another company to contact us after the inspection. I contacted this company and they came that evening to inspect. There was a spot that was not sealed properly. They came out early the next day and fixed it. Customer service was excellent!
SROVirginia
1669125493
Very responsive; arrived the same day that I called and then returned within two days to repair rotten wood around dormer windows in roof. Job looks very good -- although I'm not going to climb onto the roof to scrutinize it closely. Would definitely use again. The only problem has been repeated requests to write a review. I think that this is my second one, and I hope that the reminders will now stop.
Joseph Bayerl
1668864438
Great experience. Their customer service team got me a quick quote and timely responses to my product questions. Installation work was professional and site cleanup was thorough.
AA DD
1620071200
Ashburn Pro Roofers took away the stress on my family and I after a terrible wind storm. They were Early, Fast, and Responsive to our roof repair needs after the worst wind storm in about 15 years, and made the roof repair before the next hard rain. Thank you Asburn Pro Roofers for saving our house!!
Karin Lindberg
1617920927
I had 3 quotes in hand when I reached out to Ashburn Pro-Roofing and I was impressed right away with their straight forward approach. I knew what I wanted and their proposal was the same products, the same labor and one quote which was in tune to what I wanted to pay. There was no need to wheel and deal as their proposal was completely acceptable and they provided me with an honest bid unlike the previous companies.I am 100% happy with my new skylight and new roof, they were on time and finished late that night. I met the Project Mgr the next morning and we reviewed the work. Excellent job and I will def recommend to neighbors and friends!Thank you!
Jon Kurtz
1614820500
Super friendly and responsive!! They installed new siting around our garage, they used great materials and were timely.
Jim Hitrik
1608992253
Highly recommended - very professional, responsive, and quality roof replacement - Thank you Mike, Courtney, and Ashburn Pro Roofing team.
Edmund Surma
1608649415
It seems that some negative information was associated with me regarding Ashburn Pro Roofing. I want to say that I am VERY PLEASED with the work APR had done for me. I did have one issue which they promptly rectified and I am very happy with the quality of their work. And, during the recent snowfall I thought I found another issue. When the APR personnel came to my house, they showed me a problem I had with my gutters, which was not a problem with the roof installation they had done earlier. However, they performed a temporary fix free of charge to hold me over until I can get the permanent work done, which will be done by Ashburn Pro Roofing.
Nikki Wenzel Lamb
1603746592
I HIGHLY recommend Ashburn Pro Roofing/Ridgeline Roofing for anyone that needs roof work done! We have been with another roofing company for the past 5 years and have had a growing leak in our roof. Despite having the other company come out twice, they continued to say there was no leak. We decided to call Ashburn Pro Roofing/Ridgeline Roofing to see if they could help! Not only did someone (Bryon) come out THE SAME DAY, but when he couldn't find anything on the outside of the roof, he went into the attic! Bryon was able to find the issue and repair it! Bryon was amazing and followed current guidelines for COVID (mask and social distancing). Because of their outstanding efforts, we will be using Ashburn Pro Roofing/Ridgeline Roofing for any future needs!
Maggie Read
1598305642
Called Ashburn Pro Roofing to inspect my roof due to possible damage done by another contractor. I was happy with the quick response from the office handling the call to Charlie showing up to inspect the roof. Charlie was very knowledgeable and helpful with explaining what my roof may need. Even though I do not need repair right now, I was happy with his honesty and plan on using them in the future when I need my roof fixed.
Adam Strisik
1594072852
The professionalism and quality of work really surpassed my expectations. Job very well done and will 100% have Ashburn Pro Roofing take care of all my roofing needs from here on out. Special shout out to Charles Hoffman who really took the time to explain everything and make sure I'm completely satisfied.
John Hajduk
1592619758
Charlie went above and beyond for our roofing repair. Knowledgeable, honest and hard working - I won't hesitate to use them again. Definitely holding on to their number!
Cranky Pants
1588643449
Kudos to Ashburn Pro Roofing's Charlie Hoffman. We discovered a roof leak over the weekend before last. Called that Monday, and Charlie came out that same day. He took a look and was very up front about the needed repairs...some of which should have been done years ago before we bought the house. He couldn't start that Tuesday due to rain, but came out on Wed. and completed the repairs, as well as replaced some fascia/siding that had been blown off during very windy times... in a very timely fashion. I appreciated his knowledge and candor...he made us feel very comfortable about what needed to be done, and what will probably need to be done as time goes on. The repair cost was surprisingly affordable. We will go back to Ashburn Pro Roofing as time goes on...especially if the job can be done by Charlie. Thanks again.Oops...I'm editing this...thanks go out to Courtney too. She was part of that very quick process of getting Charlie out there...apologies Courtney...thank you for your assistance also.
J Klein
1588098893
We noticed that our gutter was pulling away from the roof and that we had a leak in the ceiling at that spot. We called Ashburn Pro Roofing this morning to have someone come take a look at it. Charlie contacted me right away to discuss the issue. Not only was Charlie able to come out right away, he was extremely knowledgeable, very responsive, punctual, and polite. I cannot say enough good things about Charlie! Highly recommend!
Raquel Whatley
1586727308
Easter weekend 2020. We sustained damage as a result of a couple previous days of high winds. Courtney was very helpful and sent Charlie out on Saturday so we could get a estimate. On Sunday, Charlie came out to do the repair. Very prompt and excellent customer service. These folks know how to take care of their customers. We will use them again the next time! Thank you Courtney and Charlie.
Nick Farrant
1579298851
Many thanks to the team at Ashburn Pro Roofing. Called Tuesday with an urgent repair, saw Charlie Wednesday, estimate was reasonable, excellent work completed Friday before the weather changed. Great communication from Courtney, prompt quality service from Charlie. Thanks! Highly recommended.
Jessica L
1579049140
We had a problem with our roof (fascia and soffit) and tried for over 2 years to get someone to fix it. Most companies wouldn't come because it was too small of a job, or would come and give a quote but when I called to schedule, I never heard back. I finally discovered Ashburn Pro Roofing. I received a call back from Charlie the same day. He understood the problem, and a provided a general idea of how much it would be to fix. If I was available, Charlie was ready to come that day after completing another job in the area. We were able to schedule within the week. The issue was fixed , and done the right way, so that it should not be a problem again.
Michael Rutledge
1577401647
Ashburn Pro Roofing came out to our house on time and in the rain to inspect our roof. Charlie was knowledge about the type of roofs we had, identified potential issues, and Mike in their office documented what Charlie found in a clear one page report in case we needed it for court. I highly recommend Ashburn Pro!
Bruce. Barclay
1576786214
Charlie did an excellent job on my siding for a reasonable price. Highly recommend.
Sharyn Lange
1576597246
Ashburn Pro Roofing came the very next day after we lost a shingle due to a windstorm which was one day before we were expecting rain. They were extremely knowledgable, honest, and efficient. We are new to the area and we are first-time homeowners and we will definitely be calling Ashburn Pro Roofing the next time we need anything for our roof!
Diane Park
1572482639
Charlie Hoffman was a rockstar! He laid out options to diagnose where my leak was occurring and made recommendations on how to proceed. He followed up afterwards to make sure my house remained dry. Bravo, Charlie 😃
Karen
1571929034
From request of quote to follow on work, Ashburn Pro are truly pros, they have good work ethic, are on time (or text if they will be late), responsive and provide value. I highly recommend them for roofing replacement & repair
C Hawkins
1565859566
They are 5 stars all the way for so many reasons. The first reason is that I did not get delayed a week just to have a person come to my house to even give me an estimate or look. I understand that summer is the busy season for roofing companies (which is a good problem to have). My issue was rather small and as a result of the team from Ashburn Pro Roofing coming out right away/same day, the problem was made even smaller. The second reason for the five stars is that they provided logical and cost effective solutions to my problem rather than use the Capital One thought "I wonder what is in his wallet" to make a huge sale. I have seen slimy sale people trying to make a buck and Ashburn Pro Roofing is NOT one of them. They are on the top of my list for roof things. As a result of their quick response, great solutions, and honesty, I am back to a normal state of mind so that I can enjoy life without worry. That my friends is what a great sale is all about. They get two thumbs up as well as five stars (but deserve 10).
Ryan Harju
1561466744
Charlie came out to do a licensed roof inspection within 24 hours of calling Ashburn Pro Roofing. Very professional, knowledgeable and explained everything he was showing me in full detail. Other roofing companies don't even get on the roof, they just sit you down and say they are going to charge you an arm and leg to replace the roof. Charlie went through shingles, demonstrating, showing examples, while i stood and watched as he called out each little detail. It was great. Then when I needed the documents I was able to text the Project Manager Mike and keep in contact with him and Charlie directly via text messaging. Charlie came out on a Sunday (within 48 hours of asking for the repairs) and got the job done with in 2-3 hours. Explained what he did before he left and I was invoiced the next day. Prices were fair, and very reasonable. 5 stars - period. I've already started telling my friends and family whether they need a roof or not - call APR!!! Top notch!! Top notch!!
Kenneth Burris
1560176573
Michael and his team were great to work with. They provided a competitive price to replace my roof and work very quickly. Michael and his team were professional and ethical the entire process. I would strongly recommend their services to anyone looking for a new roof or repair work done.
Kira Cadang-Kristan
1556673261
Charlie Hoffman of Ashburn Pro Roofers was fantastic! He was reliable, professional, honest, and trustworthy. I’ll never use anyone else for our roofing needs and recommend him, highly!
Mike Malpeli
1555592676
Best customer service and value around. Knowledgeable, prompt and reasonably priced. Technician was top-notch. Spent time explaining what he did, why he did it and things to think about for future repairs. No upselling, just honest advice.
Britany Washburn
1551754161
I had a great experience with Charlie! The area around my siding/wood chimney was leaking, and he was happy to explain everything that was going on. He went above and beyond to give me advice on the exterior of my new town home, and it was clear that he truly cares about his work. He even came out on a Sunday to make sure the chimney was water-tight before an upcoming storm. There was consistent communication, and he did quality work. I absolutely recommend Ashburn Pro Roofing, and I'll be using them if I have any more problems.
Chuck Schoch
1535458996
I typically dread having to deal with contractors, they are notorious for over promising and under delivering. Mike with Ashburn Pro Roofing was a pleasant exception, from the minute I contacted him to the time they completed the roofing job was a very pleasant and professional experience. I am use to contractors being responsive up until you sign the contract then things change and you become a slave to their schedule, that didn't happen with Mike. Mike was responsive throughout the process even when my questions may have seemed basic or annoying, he never made me feel like I was less than important to him. Mike made a promise on how long the job would take and when rain interfered with that schedule Mike sent 2 crews out to make sure the job was completed as promised. I can not emphasize enough how satisfying it was to deal with Mike who is truly a professional and cares about his customers.
Kathy Sparkman
1535388021
Ended up with missing shingles/leak due to the last storm. Not only did Ashburn Pro answer the call immediately, but Charlie arrived promptly to assess the damage. Charlie is a wealth of information providing an honest approach to needed repairs. No upselling! Just straightforward "this is what you need" to get this right. I look forward to the scheduled repairs taking place tomorrow/Wednesday. Just in time before the next projected rain! I will Edit my rating upon completion of the repair, to reflect my review of the work performed. Thank you Charlie and Ashburn Pro Roofing! :-)
Jack Oden
1527342354
I had my roof damaged in the recent storm. Mike was timely in getting me his estimate. It was lower than to other bidder and within the insurance settlement. Material delivery was on time. Although weather was not cooperative, as soon as there were two days to do the work, his team was on time , professional, did a great job, and cleaned up afterward. Byron was the team lead and they were all hard workers. The roof never looked this good. Thanks Mike!
Birgit Forck
1506007372
Quick response time,friendly and efficient service,overall a very good experience
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